FAQs

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FAQs

How long will it take for my order to ship?

Products are processed and shipped within 1-3 business days from your order date unless it is stated otherwise in the product description. After your order is shipped, you will receive your order in 2-3 business days (Cyprus), in 5-10 business days (Greece) or 5-15 days (internationally)

* Due to the currect situation, deliveries with postal services might take more than 30 days until further notice.

What is your return policy?

Due to the time and attention to detail we take in creating your product, all product sales are final. In the rare event that a product arrives to you damaged, please contact us at info@thecollectionbyeleni.com. Order exchanges and cancellations are not accepted for custom made products. If a product has been accepted to be returned, it is the responsibility of the customer to pay for the return of the product in its original packaging within 20 days of the original order.

Do you participate in styled shoots?

We would LOVE to collaborate and be part of your styled shoot! Please email us at info@thecollectionbyeleni.com if you would like to borrow one of our beautiful products and feature it in your upcoming styled shoot.

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